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Top Reviews FAQs
What is a SIM only deal?
A SIM only deal covers just the mobile service, i.e. it gives you a set monthly allowance of minutes, texts and data. It's normally much cheaper than a traditional mobile contract, as Sim-only deals don't bundle in the cost of the phone itself.
With a SIM only contract, you pay a monthly amount and get the benefits of an ongoing contract, such as cheaper or better-value call time and data. As with a typical pay-monthly deal, you'll usually get a fixed amount of inclusive calls and texts, so you know how much you can use the phone.
How do I keep my number when I get a new SIM?
If you want a clean switch without having to speak to your existing provider, new government regulations have made the whole process a lot easier.
Text to Switch is simple - just text the number 65075 and you’ll get your PAC code straight away
Get your PAC code from EE
Call 150 from an EE mobile phone
Call 079 5396 6250 from any other phone (mobile or landline)
Get your PAC code from Three
Call 333 from a Three phone
Call 033 3338 1001 from any other phone (mobile or landline)
Get your PAC code from O2
Call 202 from an O2 phone
Call 034 4809 0222 from any other phone (mobile or landline)
Get your PAC code from Virgin Mobile
Call 789 from a Virgin Mobile phone
Call 034 5600 0789 from any other phone (mobile or landline)
Get your PAC code from Vodafone
Call 191 from a Vodafone phone
Call 033 3304 0191 from any other phone (mobile or landline)
Get your PAC code from BT Mobile
Call 150 from a BT Mobile phone
Call 0800 800 150 from any other phone (mobile or landline)
Get your PAC code from Plusnet Mobile
Call 500 from a Plusnet Mobile phone
Call 080 0013 2632 from any other phone (mobile or landline)
Get your PAC code from ID Mobile
Call 7777 from an ID Mobile phone
Call 033 3003 7777 from any other phone (mobile or landline)
Get your PAC code from Tesco Mobile
Call 4455 from a Tesco Mobile phone
Call 034 5301 4455 from any other phone (mobile or landline)
Get your PAC code from Sky Mobile
Call 033 0041 2639 from Sky Mobiles, phones registered to other networks and landlines
Get your PAC code from giffgaff
giffgaff doesn't operate customer support helplines. However, you can get a PAC code from giffgaff by mailing them using giffgaff's contact form.
Get your PAC code from VOXI
VOXI is aimed at under 30s. So it's no surprise that you can only contact the network via Twitter, web chat and Facebook Messenger. To get your PAC code, head to VOXI's contact page.
Get your PAC code from SMARTY
SMARTY doesn't have any customer service helplines. To get your PAC code, log into your SMARTY account.
What are the differences between standard broadband and Fibre?
Fibre broadband is better, faster and more reliable than standard ADSL internet and is delivered to homes and businesses through fibre optic cables.
Most connections connect to your home via the phone network cabinet in your area (those green boxes you see at the side of the road). The fibre comes from the telephone exchange and terminates at the cabinet, with the connection into your home provided by your copper phone line as with ADSL.
Which TV Package is best for me?
There are now TV packages specially designed for movie lovers, sports fans, and kids.
Most of the time you'll find packages that offer the channels you want in related genres. In some cases you can mix and match them into bundles or subscribe to individual channels to create your own personalised TV package.
Sky’s Sports Pack is inarguably the most popular of its kind, offering live football, F1, rugby union, cricket golf, golf and many other sports.
Sky Cinema, meanwhile, lets you enjoy 11 channels showing blockbuster hits, plus a new premiere every day.
Either of these packs can be added to any Sky package, as well as packages from most other providers.
Can I get broadband without a phone line?
Virgin Media is the only major broadband provider within the UK to provide broadband without a phone line, due to the fact that it has its own fibre broadband network separate from BT.
Other networks may offer broadband deals without line rental but you will need to shop around. They also, may not be any cheaper.
What broadband speed do I need?
0-30Mbps (1 - 2 people per household)
Fine for those that don’t use the internet for much more than browsing or social media.
Mostly serviced by ADSL broadband, which offers average speeds around 10Mbps.
30-60Mbps (3+ users per household)
Suitable for multiple people using the internet at the same time, especially when streaming video.
Infrequent streamers and smaller houses can likely get away with a broadband deal offering these speeds.
Fibre broadband packages will give a more consistent, reliable service.
60-100Mbps (serious streaming households)
You’ll want to make sure you’ve got a steady connection to try to avoid buffering, especially if multiple members of the household are streaming at once.
Aim to have at least 63Mbps to ensure uninterrupted streaming, gameplay and frequent file downloads for larger households.
Faster fibre broadband deals are usually only a few pounds more per month and are worth it for heavier broadband users.
100Mbps or higher (working with large files and downloads)
Ideal for serious online gamers and those with a lot of connected devices throughout their home.
Great for people who often work from home and need to download a lot of heavy files.
Faster connections are vital for conference calls and those that rely on frequent file-sharing.